About Us
Frequently Asked Questions

What is TIXSTAR?

TIXSTAR is the destination for premium sports and entertainment experiences. We enable access to hundreds of experiences across major events, sporting teams, live entertainment, local and international travel packages, gift vouchers and more.

We created TIXSTAR to make it easy for you to find experiences beyond just a ticket to an event. We give you access to amazing experiences that are accessible and available for both corporate customers and individuals looking for an experience like no other.

For the business or brand looking to entertain valued clients, reward your staff or offer sales incentives, TIXSTAR makes it easy to help you access the best experiences for every purpose. If you are looking for that special gift that shows your loved ones how much they mean to you, be it for Valentine's Day, Mother's Day, Father's Day or Christmas, book an experience with TIXSTAR that will be remembered.

TIXSTAR allows you to book directly with authorised providers in the easiest way.

How do I book?

TIXSTAR allows you to book directly from authorised providers across sports & entertainment events. You simply choose the product listing you want to book, choose the number of people and click Book Now. You may then complete a registration form, which the seller receives at the time of booking, and complete the transaction with payment details.

What happens once I book?

Once you have booked, you will automatically receive a confirmation email with all details of your purchase. This outlines your next steps, which will include the seller contacting you via email or phone to confirm and provide your package/ticket information for entry to the event. If you are unsure during this process, please contact the TIXSTAR Customer Service Team on (03) 9257 3255 Mon-Fri 9am-5pm or on email info@tixstar.com

Am I paying more?

No - all prices are listed by the vendor selling the experience and are the same prices as advertised across the board. All vendors listing their events and packages for sale do so controlling all pricing.

Does TIXSTAR own all of these events?

No - TIXSTAR provides you a simple platform of a wide range of sports & entertainment experiences that are being sold by teams, leagues, venues, event promoters, travel package operators and experience providers. We allow you to book these events, packages and experiences directly in the easiest way.

I have received my confirmation email, what happens next?

Once you have received confirmation of your booking, the seller you have booked with (outlined at the bottom of your confirmation email) will contact you via email or phone to confirm fulfilment and provide package/ticket information for entry into the event. If you are unsure during this process, please contact the TIXSTAR Customer Service Team on (03) 9257 3255 Mon-Fri 9am-5pm or on email info@tixstar.com

I haven't received my package and tickets, who do I contact?

If you have not received contact from the seller after you have booked, please contact the TIXSTAR Customer Service Team on (03) 9257 3255 Mon-Fri 9am-5pm or on email info@tixstar.com. Alternatively, if you have received contact from the seller but have not received your package and ticketing information you can contact the seller directly or contact the TIXSTAR team to immediately follow up on your behalf.

What if I need help?

If you require support at any time, please contact the TIXSTAR Customer Service Team on (03) 9257 3255 Mon-Fri 9am-5pm or on email info@tixstar.com

Our Promise

Contact Us

Phone: (03) 9257 3255

Email: info@tixstar.com

Mon-Fri | 9am-5pm

Corporate Experiences

If you are looking for events and experiences to entertain clients, reward customers or staff, TIXSTAR provides a concierge service to provide advice, support, source the appropriate package or alternatively create bespoke experiences specifically to suit your budget and requirements. These may include:

  • Corporate Boxes or Private Suites
  • Dining and Reserved Ticket Packages
  • Unique Experiences
  • Travel Packages to Local & International Events
  • Curated Experiences

Find Out More About TIXSTAR.com.au

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